Last updated on March 2024
We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.
Halleys.io offers SaaS service to companies under a 15-day no-obligation cancellation policy. The no-obligation cancellation begins immediately upon account activation. The 15-day no-obligation cancellation period only applies to new customers and does not apply to existing customers who have a subscription plan. Halleys.io will also not honor a free trial period for customers who were once paying subscribers, canceled, and then decided to reinstate their subscription to Halleys.io.
At any time during the 15-day, potential subscriber (customers) can cancel their account and will be refunded in full.
To continue using SaaS after the 15-day no-obligation cancellation period, you will be automatically put to continue to your selected payment plan which you selected initially at the time of buying from a range of selections monthly or receiving a discount by paying for half yearly or full year of service.
Halleys.io charges and collects in advance for the use of the SaaS service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, Halleys.io will calculate a pro-rated amount with the first payment due on signing.
All subscriptions monthly, quarterly, and yearly renew automatically on their due renewal date according to the date of purchase until officially canceled in writing. Customers may cancel anytime.
Customers will receive an email from Halleys.io confirming that their subscription to the SaaS service has been canceled.
Important: No refunds or credits for partial months, quarters, or years of service will be refunded to a customer upon cancellation.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.
The fees that Halleys.io charges for the monthly, quarterly, or yearly services exclude phone, and Internet access charges, as well as other data transmission charges. Any currency exchange settlements are based on the customer’s agreement with the payment method provider. To be clear: these charges are the customer’s responsibility.
Customers can upgrade or downgrade their subscription plan for the SaaS services at any time.
The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle.
With regards to downgrades on a subscription, Halleys.io does not issue refunds or credits for partial months of service.
Halleys.io reserves the right to refuse/cancel a subscription to any of the SaaS services bought from Halleys.io.co, If Halleys.io refuses a new or renewing subscription/membership, registrants will be offered a refund on prorata basis of pending days in the subscription plan.
These above policies apply to all the SaaS services listed on Halleys.io unless otherwise noted in the corresponding program materials
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